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Shared SMS & voice inbox
Inbound texts and calls become Slack threads the whole team can see and answer — no more messages stuck on one person's phone.
Built for charitable & nonprofit repair shops
Every customer text, call, and review — answered by your whole team.
OpenBaySMS is a text-message-first management platform for volunteer-run auto repair ministries. It turns SMS, voice, and reviews into shared Slack conversations, keeps your schedule and customer records in one place, and gives every volunteer a helping hand.
No credit card. No per-seat pricing games. Made for shops that give cars back to people who need them.
1 inbox
SMS, voice & email in one shared thread
Slack-native
Volunteers reply from a tool they already know
Multi-site
Run more than one shop from one console
AI assist
Gus helps draft replies & look things up
Everything the front desk needs, texting-first
A repair ministry runs on relationships, not call queues. OpenBaySMS keeps the conversation going and the paperwork out of the way.
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Gus, your AI helper
Ask Gus to draft a reply, pull up a customer, look up parts, or book a bay — right inside Slack. He knows your shop, not just the internet.
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Scheduling & bays
Appointments, bay reservations, and a smart waitlist keep the schedule full and the volunteers coordinated.
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Reviews that build trust
Send a friendly review invite by text after every visit and celebrate the wins with your supporters and donors.
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Ready for many shops
Multi-site from the ground up: multiple phone numbers and Slack channels can route to the right location — one console for your whole network.
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Works on your phone
A companion mobile app and installable web console mean volunteers can help from the bay, the lobby, or the road.
Up and running in three steps
No new hardware. It plugs into the tools your shop already uses.
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STEP 1
Point your number at OpenBaySMS
Connect your Twilio number(s) and Slack workspace. Inbound texts and calls start flowing into shared threads immediately.
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STEP 2
Invite your volunteers
Everyone answers from Slack or the console. Gus helps draft replies and pull up records so new helpers are useful on day one.
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STEP 3
Serve more people
Schedule bays, follow up automatically, and collect reviews — so your ministry spends time on cars and people, not phone tag.
Made for shops that give back
OpenBaySMS grew out of a real charitable garage — volunteers repairing cars for neighbors who couldn't otherwise afford it. We know your "customers" are often people in a hard season, your "staff" are volunteers with day jobs, and your budget is precious.
- ✓ Communication that's warm and personal, because a text feels like a neighbor, not a ticket.
- ✓ Simple enough for a brand-new volunteer to help on their first shift.
- ✓ Impact tracking so you can show donors and partners the good work being done.
Ready when you are
Already set up? Head to the console. Curious about bringing OpenBaySMS to your ministry? Reach out and we'll help you get started.
Common questions
Do we need to replace our current shop software? +
No. OpenBaySMS works alongside your existing CRM and scheduling. It's the communication and coordination layer — and it can take on more over time if you want it to.
Where do volunteers actually work? +
In Slack for day-to-day conversations, and in the web console (and mobile app) for scheduling, customer records, reviews, and more.
Can it handle more than one location? +
Yes. OpenBaySMS is multi-site: multiple phone numbers and Slack channels can route to the right shop, all managed from one console.
How do I sign in? +
Use the Sign in button — it takes you to the OpenBaySMS console, where you can log in with your username and password or with Slack.